Checkout T&Cs

We are unable to offer refunds for ticketed events, but should you be unable to attend, you are welcome to give your ticket to another person.

Payment of Course fees

All courses must be paid for at the time of booking. It is not possible to register for a course without paying.

Refunds

Once course fees are paid we cannot offer refunds in any circumstances - either for individual lessons that are missed, or for non-attendance at multiple lessons (even if such absence is known in advance). This is because the decision to run the course has been confirmed to all participants based on the numbers enrolled and paid.

To avoid any ambiguity, this applies to all reasons for student non-attendance, including sickness of yourself or others, transport strikes, relocation or any other personal reasons. The only exceptions are in the case of Force Majeure, or if our centre is unable to open as scheduled due to unforeseen circumstances, in which case a credit for the missed lesson will be provided.

In any circumstances where we decide not to launch a course that has been advertised, and for which a student has registered, an alternative course will be proposed, but if that is not acceptable, a full refund will be given.

Deferrals/Group Changes

We can only accept deferrals (ie crediting a payment you have already made for one term.to a term starting at a later date), if this is communicated to us more than 2 weeks before the original scheduled start date, and if it is accepted in writing by the school's management.

Also note that due to high levels of booking of our courses, it is very unlikely that we will be able to accommodate requests for group changes after you have registered and paid - therefore please ensure the schedule you choose really does work for you!.

Levels and Progress

In terms of proficiency level, if you are unsure of your level after having done our online test, please contact us to arrange a short phone consultation before placing your order, as we will be unable to accommodate changes later, as noted above.

There is an expectation for students to try and keep up with the level of the group, by making reasonable efforts to attend and by completing work set by teachers. This is to avoid negative impact on the learning of other students in the group. If our teachers deem that a student has fallen too far behind, either because of missing too many lessons or not completing the work set, we will liaise with the student to propose a catch-up strategy, but if this is rejected we reserve the right to withdraw this student from attending the course, with no refund or other compensation linked to this action.

To ensure students can all keep up even if they have to miss lessons, we offer 1:1 Catch-up Lessons with the same class teacher, at a discounted rate for those in the group.

Payment of Course fees

All courses must be paid for at the time of booking. It is not possible to register for a course without paying.

Refunds

Once course fees are paid we cannot offer refunds in any circumstances - either for individual lessons that are missed, or for non-attendance at mulitple lessons (even if such absence is known in advance). This is because the decision to run the course has been confirmed to all participants based on the numbers enrolled and paid.

To avoid any ambiguity, this applies to all reasons for student non-attendance, including sickness of yourself or others, transport strikes, relocation or any other personal reasons. The only exceptions are in the case of Force Majeure, or if our centre is unable to open as scheduled due to unforeseen circumstances, in which case a credit for the missed lesson will be provided.

In any circumstances where we decide not to launch a course that has been advertised, and for which a student has registered, an alternative course will be proposed, but if that is not acceptable, a full refund will be given.

Deferrals/Group Changes

We can only accept deferrals (ie crediting a payment you have already made for one term.to a term starting at a later date), if this is comunicated to us more than 2 weeks before the original scheduled start date, and if it is accepted in writing by the school's management.

Also note that due to high levels of booking of our courses, it is very unlikely that we will be able to accommodate requests for group changes after you have registered and paid - therefore please ensure the schedule you choose really does work for you!.

Payment of Class fees

Unless you have a subscription, all classes must be paid for at the time of booking. It is not possible to register for a class or attend without paying.

Subscriptions

We offer a variety of subscriptions. Ther details of subscriptions are provided in the class information pages and in your confirmation email.

Refunds

Once class fees or subscriptions are paid we cannot offer refunds in any circumstances - either for individual classes that are missed, or for non-utilisation of a subscription (even if such absence is known in advance).

To avoid any ambiguity, this applies to all reasons for non-attendance, including sickness of yourself or others, transport strikes, relocation or any other personal reasons. The only exceptions are in the case of Force Majeure, or if our centre is unable to open as scheduled due to unforeseen circumstances, in which case a credit for the missed class will be provided.

In any circumstances where we are unable to run a class that has been advertised, and for which you have booked, a full refund will be given.

Payment of Course fees

All courses must be paid for at the time of booking. It is not possible to register for a course or attend without paying.

Trial Lessons

To ensure compatability, a trial lesson may be booked once for each child before deciding whether to continue. After one trial lesson, further participation in the Kids Creative courses requires the purchase of a Pack of lessons (10-pack, 20-pack or Unlimited) .

Completing a Pack of Lessons

We offer a variety of Packs to choose from, to suit all budgets. The 10-Pack and 20-pack options both have a defined timeframe in which the lessons must be taken. Lessons not taken within this timeframe will be forfeit.

Refunds

Once a pack of lessons for Kids Creative classes has been paid for, we cannot offer refunds in any circumstances. To avoid any ambiguity, this applies to all reasons for non-attendance, including sickness of yourself or others, transport strikes, relocation or any other personal reasons.

However, in any circumstances where we decide not to launch a new kids course that has been advertised, and for which you have registered, a suitable alternative will be proposed, but if that is not acceptable, a full refund will be given.

The following Terms and Conditions apply to Private Lessons:

Minimum Booking

We accept a minimum booking length for Private lessons of a block of 15 hrs. There is no maximum booking length..

Payment

Payment for the agreed block of lessons will be in advance, and must be made at least 3 working days prior to the first scheduled lesson. No lessons are deemed to be confirmed until payment has been received. We cannot accept pay as you go, or in-arrears payments.

Duration

For the protection of our teachers, who make a commitment to be free at certain days and times to provide your lessons, a timeframe to complete all the sessions booked is set at the time of booking. For example, for our minimum booking of 10 sessions (of 90 mins) we allow 12 weeks to complete all 10 sessions. Any lessons not taken within the agreed timeframe will be forfeited, and cannot be reimbursed.

Rescheduled/cancelled lessons

• With more than 24-hours' notice (excluding Sat/Sun and bank holidays) you can re-arrange scheduled lessons for another time, provided your teacher is available.
• Lessons cancelled with less than 24-hours' notice (excluding Sat/Sun and bank holidays) will be counted as taken, and will not be refunded or replaced.
• Any rearrangement of time or teaching location should be made directly with the teacher, and is subject to their acceptance and confirmation.